Poor Customer Service
I know, I know… sometimes I just can’t drop something. My opinions about DC’s New 52, Beast Wars and Grant Morrison have been hashed over and over in many different media forms. My last trip to Best Buy on the 19th has just really really rubbed me wrong. For those unfamiliar you can see all the details here.
On Wednesday, I penned an email (with my Reward Zone Number) to Corporate to see if they care about their ‘Silver Members’ and their opinions. Anyone want to make bets? *chuckle*
Oh, and this post is a test in traditional Tom Croom style.
Edit: And my test failed…
As much as I buy online, there are a number of things I need to feel and touch before I decide to make that major purchase. Those are normally Laptops, tablets and few other electronics. I also have a major issue with instant gratification. Yes, I know I can buy it later… cheaper, but I need it *NOW*. This is why I waited 2 hours in line at GenCon for a copy of Netrunner, that I have still never opened, but could have waited just 4 months and bought it from my local store, cheaper. I needed it NOW! I have bought from Best Buy a good bit, just looking at my Reward Zone account can tell you how much of my weekly take home goes to the electronics giant.
My dear wife, Katie McAwesome, turns the big 3-0 this weekend and I finally got her to tell me what she wanted; a waterproof camera for our upcoming anniversary cruise. We trekked far and wide looking for cameras, and finally found one she liked at Best Buy. Pretty simple… so you would think!
Tonight she’s over at her friend’s house doing their exercise ‘thing’. BINGO! I can zip by and pick up the camera from the local Best Buy, lovely store #1185, the pride of Warner Robins. I drop by the computer section to take a look at Microsoft Surface Pro, maybe on the off chance they have a 128GB version available. A very nice man, Zavier, did some checking for me and was unable to find one, but told me to give the store a call on Friday morning. If I was lucky, I may be able to secure one. I shook his hand, and headed over to the keyboards. Picked up a K400 for my XBMC machine upstairs. So far, so good, a real positive experience… head over to the camera section. Mrs. McAwesome decided on a Fujifilm camera, so I decided to drop by and check the stats on the camera she wanted. Then things got bad…
I stood there for a few minutes and circled the camera section… two customers approached me thinking I worked there. After the second person approached me I posted a snarky comment to Foursquare…
Please remind me again why I even try to buy from here? (@ Best Buy) 4sq.com/XtctdF
— Joey Snackpants (@JoeySnackpants) February 19, 2013
This is when things really got Twilight Zone level weird… Normally when I am at a Best Buy, I have so many ‘associates’ crawling up my back, I can’t shake them. That might be the case because I am normally in the PC/Tablet area, but here in the camera section, it is was like I was wearing a weird stealth suit, or maybe they thought I worked there, like the rest of their customers did. I got to that ‘I can’t believe this is happening’ state, and then attempted to make eye contact with the ‘blue shirts’ as they walked by. I was dumbfounded, three passed me by, not even giving me a second glance. I was then growing completely irritable, when I saw coming from the back room, earpiece in, keys jingling, with his, “I’ll be right up front in a moment” statement over the radio, the Manager on Duty. I moved to try to get into his path of movement and ZOOOOM he went by… Which of course sent me into the stratosphere and this tweet…
At that point I was fit to be tied. So I walked back to the keyboard section, put my K400 back on the shelf and promptly walked out the store. AND NOT A SINGLE ASSOCIATE SAID A WORD TO ME. Not the three grouped together talking in the cell phone section, not the girl restocking the BluRays, not the two headed to the break area, and not even the Loss Prevention guy at the door. I am not shocked in the least that Best Buy is closing stores around the country and why people view it as a show room for Amazon, because that is where I will be purchasing my camera from this evening.
Oh you want to know the real capper to this story, the proverbial ’cherry on top’? Even though there was a model on display… the camera was NOT EVEN IN STOCK!
“Best Buy Support” was very ‘nice’ to give me an apology
@joeysnackpants I’m sorry to hear that, they should have asked if you needed assistance. ^BI
— Best Buy Support (@BestBuySupport) February 20, 2013
I am reminded of something my best friend, Mr. Tom Croom once said,
NO ONE OFFERED TO FIX THE PROBLEM.
If Best Buy would like to fix the problem, I will be happy to talk to them, or even if the Store Manager or MOD would like, I’m open to that. Please drop me a line at “JoeySnackpants (at) Hotmail (dot) com”…
Tomorrow will probably entail me calling people at corporate, because this blog post made me realize exactly how upset I truly am.